Information We Collect

We collect information that helps us provide better educational experiences and support your learning journey. The types of information we gather include:

• Contact details such as name, email address, phone number, and business information you provide when enquiring about programs
• Educational background and professional experience shared during application processes
• Payment information processed securely through our payment providers
• Communication records including emails, phone calls, and support ticket conversations
• Technical data like IP addresses, browser types, and device information when you visit our website
• Learning progress data including course completion rates, assessment results, and engagement metrics

How We Use Your Information

Your information serves specific purposes related to delivering quality education and maintaining our services:

• Processing enrollments and managing your participation in learning programs
• Communicating about course schedules, materials, and important updates
• Providing student support and responding to your questions
• Improving our curriculum based on learning outcomes and feedback
• Sending relevant information about upcoming programs that might interest you
• Meeting legal obligations under Australian privacy and education laws
• Protecting against fraud and maintaining platform security

We don't sell your personal information to third parties. Period. When we share data, it's only with service providers who help us deliver education, and they're bound by strict confidentiality agreements.

Australian Privacy Principles Compliance

loravexenti operates under the Australian Privacy Act 1988 and adheres to the Australian Privacy Principles (APPs). Our practices align with requirements specific to Australian businesses, including:

Data Storage and Security

We store your information on secure servers located in Australia and use industry-standard encryption to protect data in transit and at rest. Our security measures include:

• Encrypted connections for all data transmission
• Regular security audits and vulnerability assessments
• Access controls limiting who can view your information
• Secure backup systems to prevent data loss
• Staff training on privacy and security best practices

While we implement strong security measures, no system is completely immune to risks. We maintain incident response procedures and will notify you promptly if a data breach affects your information, as required by Australian law.

Data Retention Periods

After retention periods expire, we securely delete or anonymize your information. You can request earlier deletion in some circumstances, though we may need to retain certain records for legal compliance.

Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience and understand how visitors interact with our content. You can control cookie settings through your browser, though disabling certain cookies may limit website functionality.

Third-Party Service Providers

We work with carefully selected partners who help us deliver educational services. These providers access your information only as needed to perform their functions:

• Payment processors for secure transaction handling
• Email service providers for course communications
• Learning management system hosts for course delivery
• Customer support platforms for enquiry management
• Analytics services for website improvement

Each provider is contractually required to protect your data and use it only for specified purposes. We conduct due diligence before engaging any service provider and monitor their compliance regularly.

Your Privacy Rights and How to Exercise Them

You have significant control over your personal information. Here's what you can do and how to do it:

Children's Privacy

Our programs are designed for adults aged 18 and over. We don't knowingly collect information from children under 18. If we discover we've accidentally collected a child's information, we'll delete it immediately. Parents who believe we may have information about their child should contact us right away.

Changes to This Policy

Privacy practices evolve, and we may update this policy to reflect changes in our services or legal requirements. When we make significant changes, we'll notify you by email and post a notice on our website. The "Last Updated" date at the top shows when we last revised this policy.

We encourage you to review this policy periodically, especially before providing new information or enrolling in programs. Continued use of our services after changes indicates acceptance of the updated policy.

International Data Transfers

While we're based in Australia and store most data locally, some of our service providers operate internationally. When we transfer your information overseas, we ensure adequate protection through:

• Contracts requiring overseas recipients to protect your information according to Australian standards
• Verification that the recipient country has privacy laws comparable to Australia's
• Using providers certified under recognized international privacy frameworks

You consent to these transfers when you use our services, but you can contact us anytime to understand where your specific information is stored or processed.