Refund Policy
Last Updated: January 2025
We want you to feel confident when investing in your business education with loravexenti. This policy outlines when and how refunds are processed for our business plan courses and programs. We've tried to make everything straightforward, but if something isn't clear, just reach out.
Eligibility Criteria
Refund requests are assessed individually based on specific circumstances. You may be eligible for a refund if you meet certain conditions within our policy timeframe.
- Course enrollment completed within the last 14 days
- Less than 20% of course materials have been accessed
- No certificates or completion documents issued
- Technical issues preventing course access (documented)
- Course content significantly differs from description
Non-Refundable Items
Some purchases cannot be refunded due to the nature of digital educational content and immediate access to resources.
- Courses where more than 20% has been completed
- One-on-one consulting sessions already conducted
- Downloaded templates or resource packages
- Courses purchased during promotional sales periods
- Programs with certification already issued
The Refund Process
Submit Your Request
Email support@loravexenti.com with your enrollment details, order number, and a brief explanation of why you're requesting a refund. We typically respond within 24 hours on business days.
Assessment Review
Our team reviews your request against our policy criteria. We check enrollment date, course progress, and any documented issues. This usually takes 2-3 business days.
Decision Notification
You'll receive an email with our decision. If approved, we'll outline the next steps and expected timeline. If denied, we'll explain the reasoning and explore alternative solutions.
Processing & Payment
Approved refunds are processed within 5-7 business days. The funds return via your original payment method, though your bank may take an additional 3-5 days to show the credit.
Full Refund Scenarios
You're entitled to a complete refund in these specific situations, assuming you meet the basic eligibility requirements outlined above.
- Technical platform failures preventing access for 48+ hours
- Course content differs substantially from advertised description
- Duplicate enrollment charged to your account
- Program cancelled by loravexenti before start date
- Medical emergency with supporting documentation
- Request submitted within 7 days with minimal course access
Partial Refund Options
In certain circumstances, we may offer partial refunds or alternative solutions that better suit your situation.
- Course accessed between 8-14 days with 20-40% completion
- Program transfer to different start date requested
- Extenuating personal circumstances affecting participation
- Switching to a different course of equal or lesser value
- Unexpected schedule conflicts documented in writing
- Course credit for future loravexenti programs
Payment Methods & Processing Times
Credit/Debit Cards
Refunds appear as a credit on your statement within 5-10 business days. The exact timing depends on your card issuer's processing schedule.
PayPal Payments
Funds return to your PayPal balance within 3-5 business days. You'll receive a notification from PayPal when the refund is complete.
Bank Transfers
Direct bank refunds take 7-10 business days to process. We'll need your current banking details to initiate the transfer securely.
Important Information
Currency Fluctuations
If you paid in a currency different from AUD, the refund amount may vary slightly due to exchange rate changes between purchase and refund dates. We process refunds at the current rate.
Group Enrollments
For team or corporate enrollments, refund policies differ. Contact us directly at support@loravexenti.com to discuss options based on your specific agreement and circumstances.
Subscription Services
Monthly or annual subscription cancellations must be submitted at least 5 days before the next billing cycle. Refunds aren't provided for partial months, but access continues until the period ends.
Special Circumstances
Life happens. If you're facing hardship, serious illness, or other significant challenges, reach out. We evaluate exceptional cases individually and work to find reasonable solutions.
Questions About Refunds?
We're here to help. Whether you need clarification on our policy, want to discuss your specific situation, or have concerns about your enrollment, our support team is ready to assist.